Jobs in Hyderabad

Identify Order Fallout reasons and call customers / service providers and/or Internal Support Groups to repair the Order Exception
Identify billing related issues and explain adequately the reasons for the same
Manage customer inquiries and provide end to end resolution with regard to his Order
Verbally demonstrate the features and benefits of products and services and information concisely, accurately and in an enthusiastic manner
Customer retention on inbound/Outbound calls by offering alternative solutions for customers who wish to cancel their order
Ensure a proactive, friendly and knowledgeable approach is maintained at all times resulting in high levels of customer care and service commensurate with company standards
Target driven process

Operations Window

willing to work in Night Shift & Weekends as per the Business Requirement.

Graduate fresher’s are welcome to apply
Graduates with 12 months of experience can apply for Sr. Process Executive – Voice / Call Coach role
All BE professionals should have a minimum of 6 months of work experience in an international call centre

How to Apply:Email Address:bpo@cognizant.comReference ID:
BPO CSE - Nov

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